Thank you for shopping with Petoura!

Processing Time

All personalized orders are carefully prepared within 2–5 business days before shipment.

Shipping Time

Estimated delivery times:

• United States: 7–15 business days
• Canada: 7–15 business days
• Europe: 7–15 business days
• Australia & New Zealand: 8–18 business days
• Other countries: 10–20 business days

Please note that delivery times may vary during holidays or due to customs delays.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Personalized Products

As our products are custom-made and personalized specifically for each customer, production may require additional processing time.

Lost or Delayed Packages

If your package is significantly delayed or lost in transit, please contact us at:
info@mypetoura.com

We will do our best to assist you.